RETURNS POLICY

 

  • You can return a faulty or damaged item for a refund or exchange within 21 days of receiving your order. Please send your return parcel to the following address, remembering to keep your tracking number for proof of shipment: 

LUVO STORE
P.O BOX 2422
RUNCORN QLD 4113

  • Please include a short note with your name, order number and reason for return or exchange. This will make the return or exchange process a lot faster! 

 

  • Refunds are not accepted if you change your mind or decide you do not want the product any more. 
  • If your order has no defects but you would still like to make an exchange, the shipping and exchange cost ($12.50) will be at your expense. You may pay for these costs via cash in the post, or via direct deposit into our PayPal account.