Returns & Exchanges
What is your return period?
Our return period is 60-days. Items must be new, unused and in their original packaging.
How much does it cost to return items?
All returns are a flat rate of $12.
Select 'Initiate a Return' above to print a shipping label. The $12 fee will be deducted from your refund.
Please note that our LUXE Hollywood Mirror and Boho Shaggy Faux Fur Bench are excluded from flat rate $12 returns due to their size.
How do I process a return?
Select 'Initiate Return' above to begin the process.
How long does it take to process a return?
It usually takes between 5-7 business days to process a return once we receive it.
When will I receive my refund?
After your return is processed it can take up to 10 business days for the refund to be credited to your bank account.
I ordered the wrong item, can I exchange it?
Unfortunately, we don't offer exchanges at this point in time. However, you're welcome to return any new and unused items within 60-days for a full refund and then place an order for the new item.
What do I do if I received a faulty or damaged item?
We're sorry to hear that you've received a faulty or damaged item.
Please take a photo/video of the fault or damage and send it to us through this form.
Don't worry, we'll organise a free replacement item to be sent as soon as possible.