Returns & Exchanges
What is your return period?
Our return period is 60-days. Items must be new, unused and in their original packaging.
How much does it cost to return items?
All returns are a flat rate of $12.
Select 'Initiate a Return' above to print a shipping label. The $12 fee will be deducted from your refund per parcel
Please note that our LUXE Hollywood Mirror and Boho Shaggy Faux Fur Bench are excluded from flat rate $12 returns due to their size.
How do I process a return?
Select 'Initiate Return' above to begin the process.
Be sure to include a note in the returning parcel with the order information (Order number, Order name, Reason for Return).
How long does it take to process a return?
It usually takes between 5-7 business days to process a return once we receive it.
Please note that if the order details are missing from the parcel the return will take longer to process or could be deemed an unknown return.
When will I receive my refund?
After your return is processed it can take up to 10 business days for the refund to be credited to your bank account.
I ordered the wrong item, can I exchange it?
Unfortunately, we don't offer exchanges at this point in time. However, you're welcome to return any new and unused items within 60-days for a full refund and then place an order for the new item.
What do I do if I received a faulty or damaged item?
We're sorry to hear that you've received a faulty or damaged item.
Please take a photo/video of the fault or damage and send it to us through this form.
Don't worry, we'll organise a free replacement item to be sent as soon as possible.