Returns & Exchanges

Returns & Exchanges

Shop risk-free with our 60-day return period.


What is your return period?

Our return period is 60-days. Items must be new, unused and in their original packaging.

How much does it cost to return items?

All returns are a flat rate of $12.

Select 'Initiate a Return' above to print a shipping label. The $12 fee will be deducted from your refund.

Please note that our LUXE Hollywood Mirror and Boho Shaggy Faux Fur Bench are excluded from flat rate $12 returns due to their size.

How do I process a return?

Select 'Initiate Return' above to begin the process.

How long does it take to process a return?

It usually takes between 5-7 business days to process a return once we receive it.

When will I receive my refund?

After your return is processed it can take up to 10 business days for the refund to be credited to your bank account.


I ordered the wrong item, can I exchange it?

Unfortunately, we don't offer exchanges at this point in time. However, you're welcome to return any new and unused items within 60-days for a full refund and then place an order for the new item.

Faulty & Damaged Items

What do I do if I received a faulty or damaged item?

We're sorry to hear that you've received a faulty or damaged item.

Please take a photo/video of the fault or damage and send it to us through this form.

Don't worry, we'll organise a free replacement item to be sent as soon as possible.



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