Shipping & Returns


Where do you ship my order from?

Orders are dispatched from a warehouse in Sydney, Australia. 


Do you ship internationally? 

We currently only ship within Australia. 


How long does it take for my item to be shipped?

Orders placed before 8AM will be dispatched the same business day. Orders placed after this time are dispatched the following day. We ship on business days only from our Sydney warehouse.

Please note there may be delays of up to 3 business days during this Covid19 period.

You will receive an email confirmation with your tracking number once your order has been shipped.  


Covid-19 update

Please note due to the current circumstances surrounding Covid-19 Australia Post are experiencing delays and are unable to provide shipping estimates/timeframes. Please allow additional time for your order to be delivered.  More information can be found on their website here


How long will it take to receive my item?

Standard Post - is shipped via Australia Post and has an expected delivery time frame of up to 6 business days once dispatched (For Metro Areas Only - Please use the Aus Post Shipping calculator for a more accurate estimation). 

Extra large items such as our LUXE Vanity Mirror will be shipped via Allied Express. Please note that Allied Express cannot deliver to PO Boxes. 

Express Post - is shipped via Australia Post and is generally delivered within 3 business days once dispatched (For Metro Areas Only - Please use the Aus Post Shipping calculator for a more accurate estimation). 

There are currently delays with postal services due to Covid-19 and shipping timeframes cannot be guaranteed. If you choose express post, once dispatched, your order will be sent on the fastest service available. 

Please read our updated Covid19 shipping update.

The cost will vary depending on the item weight and location - this will be calculated at check out. 

You can find a more accurate estimation through the Australia Post 'Postage Calculator' tool here: 

The order will be shipped from Erskine Park, 2759.


Please note: Shipping timeframes are provided by our shipping providers. Whilst most packages do arrive within the timeframe given please understand Luvo is not responsible for any delays or errors caused by the carrier once tracking states the lodge from our side. Please contact the carrier first for an update and if the issue persist please email and we will investigate further. We will ensure your package is received. 


What is my tracking number?

Your tracking number can be found in the dispatch email notification.


I am missing an item from my order

Your order may have items arriving separately so be sure to check your tracking information. 
With Australia Post you'll be able to see a drop down on their tracking page with all the parcels that will be arriving and its status.

With Allied Express it will show number of items in the Shipment details on their tracking page. 

After checking the above, if you are missing an item from your order, please contact within 14 days and one of our customer representatives will assist you. 


I received a faulty or damaged item

Please check your order has arrived undamaged before signing for it. If the outer packaging is not in perfect condition, you must sign for the delivery as 'damaged'. 

Broken items or missing parts must be reported to us within 14 days of delivery accompanied with any photo/ video evidence or we are unable to claim against the shipping carrier. 

If you received a faulty or damaged item, please contact our support team as soon as possible so we can assist you further. 


I put in the wrong order or delivery address, what do I do?

Unfortunately, as orders are continuously being dispatched from an external warehouse we cannot guarantee that we are able to change or amend an order. If cancellation is not possible you will need to follow our Change of Mind procedure for a refund (all shipping costs associated will be at the expense of the buyer). 

Once the order is dispatched, there is a possibility that Australia Post can redirect it to the correct address. Simply sign up for a MyPost account (with the same email address used to place the order), enter in your tracking number and you should then have the option to redirect your order. 

We encourage that you double check your delivery details before confirming payment as any costs due to incorrect details will be at the expense of the buyer. Nondelivery due to an incorrect address will not be eligible for any compensation from Luvo Store. 

For re-delivery due to a returned parcel please email with the correct shipping address. The re-shipping charge will be the same charge made in the order.

What is your return period?

Covid-19 Update: If you're unable to return an item on time due to quarantine, lockdown or any other reason, please contact us and we'll work with you to extend our return timeframe.

If you are unhappy with your item or change of mind, you are welcome to return it within 30 days of receiving it. All shipping costs will be at the buyers expense. The product must be returned in perfect condition and original packaging in order for a refund to be eligible. A stock fee of $10 will be accounted for if the packaging is not in selling conditions. 

For all our Hollywood Makeup Mirrors a 10% re-stock fee will be applied due to the labour and materials required to repackage the item.


How do I process a return?

For faulty items please email first before processing a return.

If your return is due to change of mind and within our 30 day period - you will need to follow the instructions below. Please make sure that it is in perfect condition otherwise a refund of the product/s will not be eligible. Please note that all shipping costs associated will be at the expense of the buyer. I

It is the customer's responsibility to use a courier of their choice for the return.

You will need to send your return item/s to the following address:


PO BOX 152



You MUST include a note with the following information attached:

- Full Name 

- Email Address Used

- Order Number

- Reason For Return

Failing to do so will result in an unknown return and we are unable to proceed further.

Once we receive the return, please allow up to 5 - 7 business days for the return to be assessed before a refund can be processed and make sure a tracking number is kept or recorded as evidence of delivery. 
Please note that the initial shipping cost is non-refundable. 

My item no longer works, am I eligible for a replacement/ refund? 

Professional Ring Lights (12", 18", 19") will come with 2 years warranty against defects under normal operating conditions. Our large vanity mirrors (Crystal Vanity Mirrors) will come with 3 years warranty against defects under normal operating conditions. All other products will come with a standard 1 year warranty against defects under normal operating conditions. All freight costs will be included within the warranty if Luvo can see that the item is clearly faulty through emails.

We strongly recommend buyers to keep the packaging in case it is needed for a return, especially with electrical/ large items. Luvo will not be responsible for the re-packaging and it is up to the customer to package the item for a safe return.

If you believe your item is faulty - please email with the following included: 

- Order number (5 digits) 

- Any accompany photos or videos of the faulty item 

- A clear explanation of the fault

The item must be returned preferably in its original/ appropriate packaging and must include all parts in order to be eligible for a refund/ replacement.  

We do not offer pick up services so it is the customer's responsibility to take the item/s to the courier (local post office) for the return.

Please note: All free accessories included in a kit will not be included in the warranty and will receive 30 days if a replacement is needed. After this period Luvo will offer a replacement but the expense of shipping will be at the buyer’s expense. 


I ordered the incorrect product, am I able to get an exchange? 

We do not offer exchanges. You are welcome to return your item (due to change of mind) within 30 days of receiving your order. All shipping costs associated will be at the expense of the buyer. The item must be sent back to Luvo in original condition in order to receive a refund. A $10 re-stock fee will be accounted for if the packaging is not in selling conditions.

Once refunded; you can then place another order through our website for the product you desire.


How long does it take to process a return item?

It generally takes between 5- 7 business days to process a return item but please allow up to 14 business days due to the current shipping delays.


My order has been flagged for a security check, is this legitimate?

We take a firm stance against credit card fraud here at Luvo Store. If a transaction is flagged in our system, we reserve the right to conduct security checks to ensure that the owner of the card authorises the transaction.

We will email from If the requested security check is not complied with, we reserve the right to cancel the order.


How long does it take to receive my refunded funds?

Refunds can take up to 10 business days to show up in your account. This is in addition to the processing time stated above. Therefore, it can take up to 10 business days for the entire process to be completed.