Orders are dispatched from a warehouse in Sydney, Australia.
We currently only ship within Australia.
Orders placed before 8AM will be dispatched the same business day. Orders placed after this time are dispatched the following day. We ship on business days only from our Sydney warehouse.
Please note there may be delays up to 48 hours during this Covid19 period.
You will receive an email confirmation with your tracking number once your order has been shipped.
Please note due to the current circumstances surrounding Covid-19 Australia Post are experiencing delays and are unable to provide shipping estimates/timeframes. Please allow additional time for your order to be delivered. More information can be found on their website here.
Standard Post - is shipped via Australia Post and has an expected delivery time frame of up to 6 business days once dispatched (For Metro Areas Only - Please use the Aus Post Shipping calculator for a more accurate estimation).
Extra large items such as our LUXE Vanity Mirror will be shipped via Allied Express. Please note that Allied Express cannot deliver to PO Boxes.
Express Post - is shipped via Australia Post and is generally delivered within 3 business days once dispatched (For Metro Areas Only - Please use the Aus Post Shipping calculator for a more accurate estimation).
Please read our updated Covid19 shipping update.
The cost will vary depending on the item weight and location - this will be calculated at check out.
You can find a more accurate estimation through the Australia Post 'Postage Calculator' tool here:
The order will be shipped from Erskine Park, 2759.
Please note: Shipping timeframes are provided by our shipping providers. Whilst most packages do arrive within the timeframe given please understand Luvo is not responsible for any delays or errors caused by the carrier once tracking states the lodge from our side. Please contact the carrier first for an update and if the issue persist please email email@example.com and we will investigate further. We will ensure your package is received.
Your tracking number can be found in the dispatch email notification.
Your order may have items arriving separately so be sure to check your tracking information.
With Australia Post you'll be able to see a drop down on their tracking page with all the parcels that will be arriving and its status.
After checking the above, if you are missing an item from your order, please contact firstname.lastname@example.org and one of our customer representatives will assist you.
Please check your order has arrived undamaged before signing for it. If the outer packaging is not in perfect condition, you must sign for the delivery as 'damaged'.
Broken items or missing parts must be reported to us within 14 days of delivery accompanied with any photo/ video evidence or we are unable to claim against the shipping carrier.
If you received a faulty or damaged item, please contact our support team as soon as possible so we can assist you further.
Unfortunately, as orders are continuously being dispatched from an external warehouse we cannot guarantee that we are able to change or amend an order. If cancellation is not possible you will need to follow our Change of Mind procedure for a refund (all shipping costs associated will be at the expense of the buyer).
Once the order is dispatched, there is a possibility that Australia Post can redirect it to the correct address. Simply sign up for a MyPost account (with the same email address used to place the order), enter in your tracking number and you should then have the option to redirect your order.
We encourage that you double check your delivery details before confirming payment as any costs due to incorrect details will be at the expense of the buyer. Nondelivery due to an incorrect address will not be eligible for any compensation from Luvo Store.
For re-delivery due to a returned parcel please email email@example.com with the correct shipping address. The re-shipping charge will be the same charge made in the order.
Covid-19 Update: If you're unable to return an item on time due to quarantine, lockdown or any other reason, please contact us and we'll work with you to extend our return timeframe.
If you are unhappy with your item or change of mind, you are welcome to return it within 30 days of receiving it. All shipping costs will be at the buyers expense. The product must be returned in perfect condition and original packaging in order for a refund to be eligible. A stock fee of $10 will be accounted for if the packaging is not in selling conditions.
For all our Hollywood Makeup Mirrors a 10% re-stock fee will be applied due to the labour and materials required to repackage the item.
For faulty items please email firstname.lastname@example.org first before processing a return.
If your return is due to change of mind and within our 30 day period - you will need to follow the instructions below. Please make sure that it is in perfect condition otherwise a refund of the product/s will not be eligible. Please note that all shipping costs associated will be at the expense of the buyer. I
It is the customer's responsibility to use a courier of their choice for the return.
You will need to send your return item/s to the following address:
PO BOX 152
SALISBURY QLD 4107
You MUST include a note with the following information attached:
- Full Name
- Email Address Used
- Order Number
- Reason For Return
Failing to do so will result in an unknown return and we are unable to proceed further.
Once we receive the return, please allow up to 5 - 7 business days for the return to be assessed before a refund can be processed and make sure a tracking number is kept or recorded as evidence of delivery.
Please note that the initial shipping cost is non-refundable.
Professional Ring Lights (12", 18", 19") and large vanity mirrors (Crystal and Luxe Hollywood) will come with 2 year warranty against defects under normal operating conditions. All other products will come with a standard 1 year warranty against defects under normal operating conditions. All freight costs will be included within the warranty if Luvo can see that the item is clearly faulty through emails.
We strongly recommend buyers to keep the packaging in case it is needed for a return, especially with electrical/ large items. Luvo will not be responsible for the re-packaging and it is up to the customer to package the item for a safe return.
If you believe your item is faulty - please email email@example.com with the following included:
- Order number (5 digits)
- Any accompany photos or videos of the faulty item
- A clear explanation of the fault
The item must be returned preferably in its original/ appropriate packaging and must include all parts in order to be eligible for a refund/ replacement.
We do not offer pick up services so it is the customer's responsibility to take the item/s to the courier (local post office) for the return.
Please note: All free accessories included in a kit will not be included in the warranty and will receive 30 days if a replacement is needed. After this period Luvo will offer a replacement but the expense of shipping will be at the buyer’s expense.
We do not offer exchanges. You are welcome to return your item (due to change of mind) within 30 days of receiving your order. All shipping costs associated will be at the expense of the buyer. The item must be sent back to Luvo in original condition in order to receive a refund. A $10 re-stock fee will be accounted for if the packaging is not in selling conditions.
Once refunded; you can then place another order through our website for the product you desire.
It generally takes between 5- 7 business days to process a return item but please allow up to 14 business days due to the current shipping delays.
Refunds can take up to 10 business days to show up in your account. This is in addition to the processing time stated above. Therefore, it can take up to 10 business days for the entire process to be completed.