Flood Update Feb 28, 2022:
Where do you ship my order from?
All orders are shipped from our warehouse in Sydney.
How long does it take for my item to be shipped?
Orders placed before 9am will be shipped the same business day. Orders placed after 9am will be shipped the next business day.
PLEASE NOTE: Due to the Covid situation and restrictions in Sydney, our warehouse is currently experiencing slight delays of up to 5-7 business days in despatching orders. Please be assured our team is devoted to shipping out orders as fast and safe as possible. We do sincerely apologise for these delays and any inconvenience they may cause!
How long will it take to receive my item?
Standard Shipping - 10-14 Business Days from dispatch
Express Shipping - 1-5 Business Days from disparch (With Express Post most express post items are delivered within approximately 5-7 business days to most metro areas. If you choose express post, once dispatched, your order will be sent on the fastest service available. No refunds will be provided due to postal delays that are out of our control.)
PLEASE NOTE: There are currently shipping delays with Australia Post due to the current Covid situation. Please allow additional time for your parcels to be delivered. We are not able to offer a refund on shipping should you experience any delays.
Our Safe Delivery Guarantee
We want you to order risk-free and have an enjoyable, stress-free experience when shopping with us, so we've got your order covered every step of the way with our Safe Delivery Guarantee. Learn more.
Free Parcel Insurance
We've spent a lot of time perfecting our packaging to ensure that your order arrives safe and sound. However, if an item gets damaged during delivery, we'll send you a replacement free of charge. If this occurrs please email our support team with a photo/ video of the damage and they will be able to assist you further.