Terms & Conditions

Discount Codes

Please note that our discount codes cannot be used in conjunction with one another. Only one code can be used per order.
Unfortunately our discount codes are also not valid on gift cards, bundles, or in conjunction with another sale or promotion. 

Email Sign-Up

Offer is only valid to customers who are not currently subscribed to the Luvo Store newsletter and are placing their first order. Discount is valid from the date of issue for 24 hours and is applicable towards the entire order when the discount code is applied at checkout. One use per customer only. Unfortunately our discount codes including the the 5% email sign up are not valid on gift cards, bundles, or in conjunction with another sale or promotion. 

Spend & Save Promotion

Valid when the discount code is applied to the order at checkout on orders with the minimum spend is reached on product amount (does not include shipping cost). Not valid in conjunction with any other offer.

Eg. If you're trying to use our Over $300 coupon and you order a GlowPRO 2 ($299) plus $20 shipping - your total will be $319. Unfortunately this is still not valid for our Spend More, Save More promotion as the total of the items alone needs to be above the coupon threshold.

Sales & Promotions

We regret that we are unable to offer a price adjustment on items/orders purchased before the time of a sale or a promotion. 


All pricing is as per our website luvostore.com.au. We reserve the right to change and update our products and pricing at anytime without notice. Therefore products are subject to price changes/sales/promotions. We regret that we are unable to offer compensation for a price adjustment or sale/promotion. 



Refunds are processed via the original payment method used on the order. 
The original shipping cost is non-refundable for change of mind returns. 



We take a firm stance against credit card fraud here at Luvo Store. If a transaction is flagged in our system, we reserve the right to conduct security checks (e.g. to ensure that the owner of the card authorises the transaction etc.). If you do not comply with the requested security check, we reserve the right to cancel, refund and report the transaction information with the relevant authorities. The decision to do so is at the sole discretion of Luvo Store. We will email from support@luvostore.com.au

If you believe that your card has been used without your permission or knowledge, please contact us at support@luvostore.com.au and we will assist where we can. 



Luvo will offer pre-orders on select items. Please note pre-ordered items will be sent separately if ordered with multiple items.



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