Terms & Conditions

 

Discount Codes

Please note that our discount codes cannot be used in conjunction with one another. Only one code can be used per order. Discount codes must be applied at the checkout, and are not redeemable for cash. 
Unfortunately our discount codes are also not valid on gift cards, bundles, or in conjunction with another sale or promotion. 

 

Email Sign-Up

Offer is only valid to customers who are not currently subscribed to the Luvo Store newsletter and are placing their first order. Discount is valid from the date of issue for 24 hours and is applicable towards the entire order (minus shipping) when the discount code is applied at checkout. One use per customer only. The code must be applied at the checkout. Unfortunately our discount codes including the the 5% email sign up are not valid on gift cards, bundles, or in conjunction with another sale or promotion. 

 

Spend & Save Promotion

Valid when the discount code is applied to the order at checkout on orders with the minimum spend is reached on product amount (does not include shipping cost). Not valid in conjunction with any other offer.

Eg. If you're trying to use our Over $300 coupon and you order a GlowPRO 2 ($299) plus $20 shipping - your total will be $319. Unfortunately this is still not valid for our Spend More, Save More promotion as the total of the items alone needs to be above the coupon threshold.

 

Sales & Promotions

We regret that we are unable to offer a price adjustment on items/orders purchased before the time of a sale or a promotion. 

Pricing

All pricing is as per our website luvostore.com.au. We reserve the right to change and update our products and pricing at anytime without notice. Therefore products are subject to price changes/sales/promotions. We regret that we are unable to offer compensation for a price adjustment or sale/promotion. 

 

Refunds

Refunds are processed via the original payment method used on the order. 
The original shipping cost is non-refundable for change of mind returns. 

 

Security

We take a firm stance against credit card fraud here at Luvo Store. If a transaction is flagged in our system, we reserve the right to conduct security checks (e.g. to ensure that the owner of the card authorises the transaction etc.). If you do not comply with the requested security check, we reserve the right to cancel, refund and report the transaction information with the relevant authorities. The decision to do so is at the sole discretion of Luvo Store. We will email from support@luvostore.com.au

If you believe that your card has been used without your permission or knowledge, please contact us at support@luvostore.com.au and we will assist where we can. 

 

Pre-Order

Luvo will offer pre-orders on select items. Please note pre-ordered items will be sent separately if ordered with multiple items.

 

Free Gift With Purchase Promotion

This promotion runs from the 06/12/21 - 31/12/21 while stocks last. Customers will receive a free gift with orders of a minimum spend of $300. Please ensure that you don't have pop-ups blocked on your browser, for desktop, mobile or tablet.
Customers will be able to choose their choice of a gift at checkout from the following items:

  1. Lucent Case Mini (Black & Gold/ Rose Gold Holographic)

  2. Wanderluna ( Black/Rose)

  3. Suction Mirror (Black)

Customer MUST select the free gift at the checkout at time purchase to be eligible for this promotion. We regret to inform customers that the promotion CANNOT be applied to an order once it has been finalised and placed via the website. Choice of colour cannot be changed once the order has been placed and finalised by the customer at the checkout. Not eligible on orders placed before Monday 6th December 2021, or after midnight 31st December 2021 (or once sold out of all free gifts). 

 

December Holiday Giveaway 

Our Holiday Giveaway is running for the month of December 2021. 

You must enter on the giveaway post on Luvo Stores Instragra - each specific post will have its own rules, with only entrants following the rules, eligible to win.  Rules will be clearly stated on each post. 

Entry for the competition is open to Australian residents only. Entrants must be over 13 years. Entrants under the age of 18 must have parental or legal guardian consent to enter. Luvo may choose an alternate winner if parental consent is not obtained.

The winner will be notified via our Instagram account @luvostore. They will be tagged by us on our story and feed post. Winner must claim their prize within 7 business days of the announcement. Luvo has the right to reassign a prize if a winner is underage and has not provided parental consent, or the prize is not claimed within the timeframe stated. Winners will be chosen at random through software. Prizes are as stated and are not eligible to be exchanged. 

Entrants acknowledge that the Promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. Any questions or comments regarding the Promotion must be directed to Luvo Store, not to Instagram.

Please note that dispatch and shipping of the prizes is subject to delays due to the current Christmas period. Winners will be provided a tracking number once dispatched. 
 

Changes to terms of service

We reserve the right, at our discretion,  to update, change or replace any part of the terms and conditions at any time. It is the customers responsibility to check our websites terms and conditions. By using our website and service you agree to these terms and conditions. By placing an order on luvostore.com.au, you agree to the Luvo Store terms and conditions. 

 

Shipping 

We use third party shipping carriers. Unforeseen delivery issues and delays are outside our control. Luvo store are unable to offer a refund on shipping should you experience any delays that are unforeseen or outside Luvo's control. Shipping timeframes provided on the shipping & returns page are approximate in nature and are subject to the carrier. 

Should you experience any issues with shipping upon contact from the customer Luvo Store will lodge an investigation with the shipping carrier onto what has occurred. Investigation timeframes are subject to the carrier, and are outside of Luvo's control. 

 

Warranty

Professional Ring Lights
All Professional Ring Light come with a 3 year warranty against defects under normal operating conditions. This warranty includes all electrical faults.
Items covered: Classic 12" Table Ring Light, Classic 19" Ring Light and GlowPro 2 Ring Light, GlowPRO 3 Ring Light
Please note that the accessories included with the ring lights have a 30 day warranty timeframe. 
Vanity Mirrors
Our large Vanity Mirrors come with a 3 year warranty against defects under normal operating conditions. This warranty includes all electrical faults.
Items covered: Crystal Vanity Mirrors, Diamond Vanity Mirrors and Luxe Hollywood Mirror.
Unfortunately, we do not recommend the mirror be used in a bathroom, due to the electrical nature of the mirrors and steam etc. If it is used in a bathroom space, any damage that may occur is not covered by warranty.
All Other Products
All other products will come with a standard 1 year warranty against defects under normal operating conditions.
All freight costs will be included within the warranty if Luvo can see that the item is clearly faulty. Warranties are non-transferable, and are against defects under ordinary consumer use for the timeframe of the warranty from the date of the original purchase. We strongly recommend buyers to keep the packaging in case it is needed for a return, especially with electrical/ large items. Luvo will not be responsible for the re-packaging and it is up to the customer to package the item for a safe return.

 

 

By placing an order on luvostore.com.au, you agree to the Luvo Store terms and conditions. 

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