Crystals

Orders placed before 9 AM are dispatched the same business day.

Our team takes extra care to ensure that your order is carefully packed and handled, especially with our fragile products.

While we strive to process your order as quickly and safely as possible, unforeseen delays may occasionally occur.

Rest assured, we’ll keep you informed every step of the way.

We ship orders via two carriers to ensure safe and efficient delivery:

• Allied Express Courier: For XL products, including Floor Mirrors, Vanity Tables, and Luxe Hollywood Mirrors.

• Australia Post: All other products.

Please note, if your order contains both XL and standard items, it may be split between the two carriers.

This approach ensures that your products reach you in the fastest and most efficient way possible.

Australia Post

Express Shipping: 1-2 business days to metro cities (excluding NT) after dispatch.

Standard Shipping: 2-5 business days to metro cities (excluding NT) after dispatch.

Orders are shipped from Sydney Metro (2765) via Australia Post.

For the latest delivery estimates to your exact post code, please visit the Australia Post website.

Allied Express Courier

Delivery Timeframe: 3-10 business days, depending on your location.

PO Box Restrictions: Please note that XL items cannot be delivered to PO boxes.

Once your order has been shipped, you’ll receive a shipping notification via email.

This email will include a tracking link, allowing you to monitor the progress of your delivery in real-time.

We’ve dedicated significant effort to perfecting our packaging to ensure your order arrives in pristine condition.

However, if your item is damaged during delivery, please contact us immediately, and we’ll arrange for a replacement to be sent to you at no extra cost.

We’ve extended our no-questions-asked return policy to 60 days, allowing you to order risk-free.

If you’re not completely satisfied with your purchase, simply return the items for a quick and easy refund.

Please note that our Vanity Table Collection is not eligible for Change of Mind returns.

Additionally, for Change of Mind returns, customers will be responsible for covering the return shipping costs